Summer 2001 IT Support Workshop

Providing Technical Support at a Small Liberal Arts Institution

ACS Tech. Support Workshop Brainstorming Session Documents and Post-Workshop Summaries

NOTES

1. These are the results of several brainstorming sessions that took place at the ACS retreat for staff and faculty who provide tech support on their campuses. For brainstorming guidelines, see the Guidelines documents below.
2. These are Word 97 documents -- tell your browser to Save them or use Word to open them directly.

Game Plan This is the document outlining the group's plans for the 2000-2001 academic year and beyond

Value-Added Brainstorming Session Guidelines

• Participant Guidelines
• Facilitator Guidelines

Session 1

• Demands
• Objectives
• Resources
• Processes and Communications
• Suggested Survey Questions

Session 2

• Demands
• Objectives
• Resources
• Processes and Communications
• Suggested Survey Questions

Session 3

• Demands
• Objectives
• Resources
• Processes and Communications
• Suggested Survey Questions

Plenary

• Demands
• Objectives
• Resources
• Processes and Communications

Post-conference Institutional Reports and Summaries

• Davidson
• Hendrix (Karen Fraser)
• Rhodes (Judith Rutschman)
• Richmond (Kim Joyce)
• Southwestern University
• Wabash (Dick House)
• Washington and Lee report to home institution
• Washington and Lee includes cool graphs :)
• W&L suggested survey questions

Agenda